Conditions of sale

Updated: May 2026

Introduction

Welcome to Ovie Bijoux.
By placing an order on our site, you accept these terms and conditions of sale.

These conditions aim to provide you with a simple, clear, and secure shopping experience.

About Our Store

Ovie Bijoux is a Quebec-based company specializing in handmade jewelry crafted from fine stones and stainless steel.
Each piece is carefully designed and may exhibit slight variations, making it unique.

Jewelry Use

Our jewelry is intended for adult use.
Some elements may pose a risk to young children. It is recommended to keep them out of their reach.

Warning

Information regarding fine stones is provided for informational purposes only.
It does not in any way replace medical advice.

Orders and Payments

After your purchase, a confirmation email will be sent to you with your order details.

We accept major secure payment methods available on the platform (credit cards, PayPal, etc.).

Prices and Taxes

Prices are displayed in Canadian dollars (CAD).

Applicable taxes are automatically calculated at checkout, based on the delivery address.

Tax Exemption

Ovie Bijoux is an Indigenous-owned business. Certain tax exemptions may apply depending on your status and delivery address.

If you are eligible for an exemption (e.g., delivery to a reserve), please contact us before finalizing your order.

Prices are subject to change at any time without prior notice.
Promotions do not apply to delivery fees.

Order Modification or Cancellation

You can modify or cancel your order within 24 hours of purchase.

After this period, the order is considered to be in process.
Fees may apply in certain cases.

For any request, please contact us promptly by email.

Delivery

Processing times are as follows:

Ready-to-ship jewelry: 3 to 5 business days
Custom jewelry: 7 to 10 business days

Delivery options:

Free shipping within Canada (no tracking) (to be confirmed based on your offer)
Shipping with tracking (additional fees)
International shipping available

For more details, please consult:

Shipping Policy

Returns and Exchanges

All sales are final.

No returns or exchanges are accepted, except in case of defect or error.

If a problem arises:

contact us promptly
include a photo of the jewelry

No returns will be accepted without prior authorization.

Gift Cards

Gift card sales are final.

They cannot be refunded or exchanged for cash.
Ovie Bijoux is not responsible for lost or stolen gift cards.

Promotional Codes

Promo codes must be used at the time of purchase.

They cannot be applied after payment.
Any misuse may result in the cancellation of the order.

Warranty

Our jewelry is covered against manufacturing defects for 30 days following purchase.

Liability

Ovie Bijoux cannot be held responsible for delays or losses related to carriers or situations beyond our control.

Intellectual Property

All site content (texts, images, creations) is protected.
Any reproduction is prohibited without authorization.

Confidentiality

Your personal information is used solely within the scope of your order.

Please consult our Privacy Policy for more details.

Modification of Conditions

We reserve the right to modify these conditions at any time.
The conditions in effect at the time of purchase apply.

Data Deletion

You can request the deletion of your personal data at any time by contacting us at: info@oviebijoux.com

Contact Us

For any questions, please contact us: info@oviebijoux.com

We will respond as soon as possible.