Conditions of sale

Welcome to Ovie Bijoux. By placing an order on our site, you agree to the general terms and conditions of sale described below. These conditions are intended to ensure a pleasant and secure shopping experience.

Shop Presentation

Ovie Bijoux is a Quebec company specializing in the creation of handmade jewelry in fine stones and stainless steel, designed with passion and attention to detail. Each piece is unique and made with quality materials.

For adult use only

Our jewelry is designed for adult use only. Some elements, such as small parts or clasps, may pose a risk of ingestion or choking for young children. Please keep them out of their reach.

Warning

The descriptions and information on fine and semi-precious stones on our site are provided for information purposes only. These properties do not replace medical advice or treatment.

Orders and Payments

  • Once your order is placed, you will receive a confirmation email with details of your items and payment.
  • We accept major credit cards, PayPal and other secure payment methods available on our platform.
  • Prices displayed are in Canadian dollars (CAD) and include taxes applicable in Quebec.

Prices and taxes

  • All prices are subject to change without notice.
  • Applicable taxes (QST and GST for orders in Quebec) are calculated based on the delivery address and added when finalizing your purchase.
  • Promotions and special offers do not apply to delivery charges.

Confidentiality

We attach great importance to the protection of your personal data. Any information you share with us is used only in connection with your purchase. See our [Privacy Policy] for more information.

Modification or cancellation of an order

You have 24 hours after confirming your purchase to modify or cancel your order. After this period, it will be considered final and being processed. In some cases, processing fees may apply for late modifications or cancellations. We invite you to contact us quickly via our online form or by email for any request on this subject.

Delivery and Shipping

We are committed to processing and shipping your orders as quickly as possible so that your Ovie Bijoux jewelry reaches you quickly and in perfect condition.

  • Ready-to-ship jewelry is shipped within three to five business days after payment confirmation.
  • For custom creations, allow seven to ten business days for manufacturing.

Delivery options include:

  • Free shipping in Canada (without tracking) for jewelry orders.
  • Tracked delivery at an additional cost, calculated based on weight and destination.
  • International shipping available (costs and times vary).

View our full policies:

Returns and exchanges

  • All sales are final. No exchanges or refunds will be accepted, except in the case of defective product or error on our part.
  • If a problem arises, you must obtain prior authorization before any return. No unauthorized requests will be accepted.
  • To initiate a request, contact us via our online form or by email providing details of the problem as well as a photo of the jewelry. We are committed to resolving any situation fairly and quickly.

Gift Cards

  • Gift cards are final sale and cannot be refunded or exchanged for cash.
  • In case of loss or theft, Ovie Bijoux cannot be held responsible. Please keep your gift card in a safe place.
  • Gift cards are valid on all collections, but cannot be used for personalized jewelry.

Promo codes

  • Ovie Bijoux reserves the right to cancel any order placed with a promo code used fraudulently or inappropriately.
  • Promo codes must be applied at checkout and cannot be added retroactively.
  • If you encounter any problem while using a promo code, please contact us before finalizing your purchase.

Guarantee

Our jewelry is made with high quality materials. If you notice a manufacturing defect within 30 days of your purchase, contact us for a quick and fair solution.

Responsibility

Ovie Bijoux cannot be held responsible for delays or losses caused by carriers or by events beyond our control (natural disasters, strikes, etc.). However, we guarantee that all orders are honored despite these circumstances.

Intellectual property

All creations, images and texts on the Ovie Bijoux website are protected by copyright. Any reproduction or unauthorized use is strictly prohibited.

Modification of the conditions of sale

We reserve the right to change these terms at any time. The terms that apply are those in effect at the time of your purchase.

Contact us

For any questions or concerns, contact us by email at info @ oviebijoux.com or via our online form.

Updated: December 1, 2024