Frequently Asked Questions
Last updated: July 2026
Here you'll find answers to frequently asked questions about our jewelry, orders, shipping, returns, warranty, and the Ovie Rewards program.
Orders
How do I place an order?
Add your desired jewelry to your cart, then follow the payment steps. A confirmation will be sent to you by email once your order is complete.
Can I modify or cancel an order?
If your order has not yet been prepared, please contact us as soon as possible. We will do our best to accommodate your request.
What payment methods do you accept?
The available payment methods are those offered at checkout on our shop.
Do prices include taxes?
Applicable taxes are automatically calculated based on your shipping address.
Shipping
Where do you ship?
We currently ship to Canada, the United States, and several European countries.
What are the preparation times?
Ready-to-ship jewelry is generally prepared within 2 to 5 business days. Personalized jewelry is generally prepared within 5 to 10 business days.
What are the delivery times?
Canada
- Quebec: 2 to 5 business days
- Other provinces: 3 to 10 business days
United States
- 7 to 14 business days
Europe
- 10 to 20 business days
These times are approximate and may vary depending on the carrier.
How much does shipping cost?
In Canada, standard shipping is $5 CAD.
Standard shipping is free for all orders of $65 CAD and more before taxes.
For the United States and Europe, fees are calculated automatically at checkout.
How can I track my order?
When a tracking number is included with the chosen shipping method, it will be sent to you by email upon shipment.
What if my package is lost or damaged?
Contact us as soon as possible so we can assist you with the carrier.
Returns and Warranty
Can I return jewelry?
All sales are final.
Are there any exceptions?
Yes. A request may be accepted if:
- the product received is defective;
- an error occurred during order preparation;
- the product was damaged during shipping.
The request must be made within five days of receiving the order.
Are the jewelry items guaranteed?
Yes. All our jewelry is covered by a 30-day limited warranty against manufacturing defects.
What does the warranty cover?
The warranty covers manufacturing defects and assembly issues found under normal use.
What does the warranty not cover?
The warranty does not cover, in particular:
- normal wear and tear;
- scratches;
- accidental breakage;
- damage caused by water, perfumes, or chemicals;
- modifications or repairs made by a third party.
The Jewelry
Are the stones natural?
Yes. We use genuine, carefully selected natural gemstones.
Why are all the stones different?
Each stone is unique. Variations in color, patterns, or inclusions are part of their natural beauty.
Is the jewelry hypoallergenic?
Yes. Our jewelry is made of hypoallergenic stainless steel.
Can the jewelry go in water?
We recommend removing your jewelry before showering, bathing, swimming, or any activity that may expose it to water or chemicals to preserve its shine.
Does the jewelry tarnish?
Stainless steel is known for its durability and corrosion resistance. However, a few simple precautions can help maintain the appearance of your jewelry for longer.
Is the jewelry handmade?
Yes. Each piece of jewelry is carefully assembled to offer a quality item.
How to choose the right bracelet size?
Consult our Size guide available on our shop before placing your order.
How to preserve my jewelry?
Store them in a dry place and avoid contact with perfumes, lotions, household products, and other chemical substances.
Gemstones
What is a gemstone?
A gemstone is a natural mineral valued for its beauty, color, and durability, used in jewelry for centuries.
Are the properties of stones scientifically recognized?
The information presented on our site concerns the traditional symbolism of gemstones. It never replaces medical advice, diagnosis, or professional treatment.
How to choose a stone?
You can choose a stone according to your preferences, its color, its traditional symbolism, your birthstone, or your astrological sign.
Where can I learn more?
Our A to Z Gemstone Guide presents the history, characteristics, and symbolism of many stones.
Ovie Rewards
What is Ovie Rewards?
Ovie Rewards is our loyalty program that allows you to accumulate Precious Points and enjoy exclusive benefits.
How to accumulate Precious Points?
You receive:
- 50 Precious Points upon registration;
- 1 Precious Point for each eligible dollar spent.
How to use my Precious Points?
Your points can be exchanged for rewards directly in your account when you reach the required number of points.
Do Precious Points expire?
Consult your Ovie Rewards account for applicable conditions.
Ovie Referrals
How does Ovie Referrals work?
Share your referral link with your loved ones.
When someone makes their first eligible purchase through your recommendation, you both receive a $5 coupon.
Can I refer multiple people?
Yes. Each first eligible purchase made using your referral link may qualify for the intended rewards, in accordance with the program's terms and conditions.
Customer Account
Do I need to create an account?
No. You can make a purchase without creating an account. However, an account allows you to more easily view your orders and participate in the Ovie Rewards program.
I forgot my password.
Use the "Forgot password" function available on the login page to create a new password.
Contact Us
Do you have a question not listed in this FAQ?
Contact us via our Contact Us page. We will be happy to assist you.