FAQ – Answers to your questions

All about our jewelry and services

Last updated: May 2026

What materials do you use for your jewelry?

Our jewelry is made from carefully selected natural fine stones and stainless steel. We prioritize durable, elegant, and comfortable materials for everyday wear.

Is the jewelry hypoallergenic?

We mainly use stainless steel, a material known for being durable and hypoallergenic.

Where is your jewelry made?

All Ovie Bijoux jewelry is handmade in Quebec, in the beautiful Côte-Nord region.

Do you offer personalized jewelry?

Yes, some jewelry can be personalized. You can contact us to discuss your project or preferences.

Can I buy in bulk?

Yes, it is possible to order in larger quantities. Contact us to discuss your needs and available options.

Do you offer gift wrapping?

A gift wrapping option is available at checkout for an additional fee.

Can I modify or cancel my order?

Modifications or cancellations are possible within 24 hours of purchase. Please contact us quickly so we can make the necessary adjustments.

What are the order preparation times?

Orders are generally prepared within 3 to 5 business days before they are shipped.

Can I track my order?

Yes. A tracking number will be provided if you choose a shipping option with tracking during checkout.

What if I haven't received my order?

If you have not received your order within the expected timeframe, please contact us so we can check the situation with you.

Do you accept returns?

For hygiene reasons and due to the handmade nature of our creations, returns are not accepted. However, if a problem arises with your order, please do not hesitate to contact us.

Is your jewelry guaranteed?

If your jewelry has a manufacturing defect or arrives damaged, please contact us within 7 days of receiving your order. Each situation is evaluated individually to determine the best solution.

What if my order arrives damaged?

If your order arrives damaged, please send us a photo of the jewelry and packaging within 7 days of receipt.

What if a piece of jewelry breaks?

If a piece of jewelry breaks after the 7-day period and the problem is not related to a manufacturing defect, we can assess repair possibilities. Repair and shipping fees may apply.

Do you offer gift cards?

Yes, Ovie Bijoux gift cards are available in several denominations directly on our online store.

How to use an Ovie Bijoux gift card?

Gift cards can be used directly at checkout by entering the code associated with the card in the designated section.

Do you have a physical store?

No, Ovie Bijoux is an exclusively online store.

How to contact Ovie Bijoux?

You can reach us via our Contact Us form or by email at info@oviebijoux.com

Can Indigenous customers get a tax exemption?

Customers with Indigenous status may be eligible for a tax exemption depending on the shipping address and applicable conditions. Proof may be requested to confirm eligibility.