Frequently Asked Questions

Last updated: October 2026

Here you will find answers to the most frequently asked questions about our jewelry, orders, shipping, returns, warranty and the Ovie Rewards program.

Orders

How do I place an order?

Add the jewelry of your choice to your cart, then follow the checkout steps. A confirmation will be emailed to you once your order is complete.

Can I modify or cancel an order?

If your order has not yet been prepared, contact us as soon as possible. We will do our best to accommodate your request.

What payment methods do you accept?

The available payment methods are those offered at checkout on our store.

Do prices include taxes?

Applicable taxes are automatically calculated according to your shipping address.

Shipping

Where do you ship?

We ship within Canada and to the international destinations available at the time of checkout.

What are the preparation times?

Ready-to-ship jewelry is carefully prepared within 2 to 5 business days.

Personalized creations are prepared within 5 to 10 business days.

You will receive an email as soon as your order has been shipped or is ready for pickup.

These timeframes cover order preparation and shipment; they do not include transit time.

What are the delivery times?

Delivery times vary depending on the destination, selected service and carrier. The estimate shown at checkout is the best reference for your shipment.

How much does shipping cost?

In Canada, standard shipping is $5 CAD.

Standard shipping is free on orders of $65 CAD or more before taxes.

For international destinations, available shipping fees are calculated at checkout.

How can I track my order?

When a tracking number is included with the selected shipping method, it is emailed to you as soon as your order ships.

What should I do if my package is lost or damaged?

Returns and warranty

Can I return a piece of jewelry?

All sales are final.

Are there any exceptions?

Yes. A request may be accepted if:

the product received is defective;
an error occurred while preparing the order;
the product was damaged during shipping.

The request must be made within five days of receiving the order.

Is the jewelry covered by a warranty?

Yes. All our jewelry is covered by a limited 30-day warranty against manufacturing defects.

What does the warranty cover?

The warranty covers manufacturing defects and assembly issues identified under normal use.

What does the warranty not cover?

The warranty does not cover, among other things:

normal wear and tear;
scratches;
accidental breakage;
damage caused by water, perfumes or chemicals;
modifications or repairs performed by a third party.

Jewelry

Are the gemstones natural?

We prioritize natural gemstones in our creations. Some pieces may also include other materials, such as mother-of-pearl, glass or decorative elements. The composition is specified on each product page.

Why are all the gemstones different?

Natural gemstones may show variations in color, patterns or inclusions. These differences are part of their natural character.

Can jewelry be worn in water?

We recommend removing your jewelry before showering, bathing, swimming or any activity that may expose it to water or chemicals in order to preserve its appearance.

Does the jewelry tarnish?

Stainless steel is known for its durability and resistance to corrosion. A few simple precautions can nevertheless help preserve the appearance of your jewelry for longer.

Is the jewelry handmade?

Yes. Each piece is carefully assembled by hand in Quebec.

How do I choose the right bracelet size?

Consult our Size Guide before placing your order.

How should I care for my jewelry?

Store it in a dry place and avoid contact with perfumes, lotions, household products and other chemicals.

Gemstones

What is a gemstone?

A gemstone is a natural gem valued for its beauty, color or characteristics and used in jewelry.

Are gemstone properties scientifically recognized?

The information presented on our website concerns the traditional symbolism of gemstones. No physical or psychological effect has been scientifically demonstrated, and this information never replaces medical advice, diagnosis or treatment.

How do I choose a gemstone?

You can choose a gemstone according to your preferences, its color, its traditional symbolism, your birthstone or your astrological sign.

Where can I learn more?

Our A-to-Z Gemstone Guide presents the history, characteristics and symbolism of many gemstones.

Ovie Rewards

What is Ovie Rewards?

Ovie Rewards is our loyalty program that allows you to earn Precious Points and receive benefits.

How do I earn Precious Points?

You receive:

50 Precious Points when you sign up;
1 Precious Point for each eligible dollar spent.

How do I use my Precious Points?

Your points can be redeemed for rewards directly in your account once you reach the required number of points.

Do Precious Points expire?

Consult your Ovie Rewards account for the applicable terms.

Ovie Referrals

How does Ovie Referrals work?

Share your referral link with friends and family.

When someone makes their first eligible purchase through your referral, you both receive a $5 coupon.

Can I refer several people?

Yes. Each eligible first purchase made using your referral link may qualify for the program rewards, in accordance with its terms.

Customer account

Do I need to create an account?

No. You can make a purchase without creating an account. However, an account makes it easier to view your orders and participate in the Ovie Rewards program.

I forgot my password.

Use the “Forgot password” option on the login page to create a new password.

Contact us

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