Delivery policy

At Ovie Bijoux, we make sure that your jewelry reaches you quickly and in the best conditions. Here are the details regarding our delivery services.

Delivery to Canada

  • Orders within Canada are shipped via Canada Post, a reliable and recognized carrier.
  • Free Shipping (No Tracking): Offered on all jewelry orders for a cost-effective option.
  • Tracked Shipping: Available at an additional cost, calculated based on weight and destination for added peace of mind.

International Shipping

  • International orders are shipped via Canada Post or logistics partners.
  • Any customs fees, taxes and additional charges are the buyer's responsibility. These costs are not included in the total amount of your order.
  • Provide a complete and valid address when ordering. In case of error or return, the reshipping costs will be at your expense.

Delivery times

Delivery times vary depending on the destination and delivery method selected:

  • Quebec: 2 to 4 business days
  • Canada (excluding Quebec): 3 to 8 business days
  • United States: 2 to 3 weeks
  • Europe: 2 to 4 weeks
  • Other international destinations: 2 to 6 weeks

These times are estimates based on carrier performance. We recommend ordering in advance for any special occasions.

Shipping costs

For Canada:

  • Free shipping without tracking on all jewelry orders.
  • Tracked Shipping: Fees calculated based on weight and destination at checkout.

For international:

  • Fees calculated according to Canada Post rates based on weight and destination.

Order tracking

For tracked deliveries, a tracking number will be emailed to you upon shipment. You will be able to track your package in real time via the Canada Post website or the designated carrier's website.

Packaging and safety

Each piece of jewelry is carefully packaged to arrive in perfect condition, ready to be given or worn.
In case of lost or damaged package:

  • Contact us promptly with proof of purchase and photos of the damage. We will find a suitable solution, whether it is a replacement or another option.

Tips for a worry-free delivery

  • Verify that the address provided is correct and complete, including street number, apartment (if applicable) and postal code.
  • Please allow for additional delays during peak demand periods or for international shipments.

Contact us

If you have any questions regarding your delivery, please contact us by email or through our online form.

Thank you for trusting Ovie Bijoux to embellish your precious moments.

Updated: December 1, 2024