Delivery policy

At Ovie Bijoux, every order is carefully prepared in Quebec, Canada.

We currently ship to the following markets:

If your country does not appear at checkout, please do not hesitate to contact us.

Ready-to-ship jewelry is generally prepared within 2 to 5 business days.

Customized jewelry is generally prepared within 5 to 10 business days.

Preparation times may be slightly longer during peak periods or holidays.

Canada

United States

Europe

These times are provided as estimates by carriers and are not a guarantee.

Canada

Depending on the weight, destination, or selected shipping method, additional options with tracking may be offered at checkout.

United States and Europe

Fees are calculated automatically at checkout based on the destination and chosen shipping method.

When a tracking number is included with the selected shipping method, it is sent by email as soon as your order is shipped.

Some economic options do not include tracking.

Orders shipped outside of Canada may be subject to customs duties, taxes, or import fees imposed by the destination country.

These fees are entirely the responsibility of the customer.

The customer is responsible for the accuracy of the information provided when ordering.

Ovie Bijoux cannot be held responsible for delays, losses, or additional costs resulting from an incomplete or incorrect address.

If your package appears lost or arrives damaged, please contact us as soon as possible so that we can assist you with the carrier's procedures.

For any questions regarding your delivery, you can contact us via our Contact Us page or at the email address indicated on our website.