Return Policy

Information regarding returns, refunds, and exchanges

Last updated: May 2026

Returns and Exchanges

For hygiene reasons and due to the handmade nature of our creations, we do not accept returns or exchanges.

Exceptions

If a problem arises with your order, we are here to assist you.

A request may be accepted in the following cases:

  • defective item
  • order error
  • jewelry damaged upon receipt

Timeframe for reporting a problem

You must contact us within 7 days of receiving your order.

After this period, we will unfortunately not be able to process the request.

Procedure

For any request, please provide us with:

  • your order number
  • a description of the problem
  • a clear photo of the jewelry (if applicable)

Each situation is carefully evaluated to offer you a suitable solution.

Refunds

If your request is accepted, a suitable solution may be offered, including:

  • a replacement of the jewelry
  • store credit
  • or a refund, depending on the situation

Important conditions

  • No returns will be accepted without prior authorization
  • Ovie Bijoux reserves the right to refuse a request deemed abusive

Contact Us

For any questions, contact us: info@oviebijoux.com