Returns and Refund Policy
Last updated: July 2026
Each Ovie piece of jewelry is prepared with care.
Final Sales
All sales are final.
No refunds or exchanges are offered for change of mind, errors in product selection, or personal preference.
Exceptions
A request may be accepted only in the following situations:
- the product received is defective;
- an error occurred during order preparation;
- the product was damaged during shipping.
The request must be submitted within 5 days of receiving the order.
Photographs may be requested in order to assess the situation.
Incorrect product
If you receive a product different from the one ordered, contact us promptly so that we may rectify the situation.
Refund or replacement
When a request is accepted, Ovie will determine the most appropriate solution based on the case:
- product replacement;
- repair where possible;
- refund.
Ineligible items
The following situations are not covered:
- normal wear and tear;
- damage caused by misuse;
- accidental breakage;
- exposure to chemicals;
- modification or repair performed by a third party.
Contact us
For any request, please contact us via our Contact Us page, including your order number.